Refund policy

Last Updated: April 14, 2026

At Obsidian Forged Auto Supply, we stand behind the technical precision of the brands we carry. If a part doesn't meet your build requirements, we offer an industry-leading 90-day return window to ensure you get exactly what you need for your rig.

1. The 90-Day Return Window

You may request a return for most items within 90 days from the date of delivery. To ensure a smooth process, please adhere to the following:

  • Condition: Parts must be in new, unused condition with no signs of installation.

  • Packaging: Items must be returned in the original, undamaged manufacturer’s packaging.

  • RMA Requirement: All returns require a Return Merchandise Authorization (RMA) number. Packages sent back without an RMA will not be processed.

2. How to Start a Return

To initiate a return, email Support@obsidianforgedautosupply.com with your name, order number, and the part number you wish to return.

  1. Once approved, you will receive an RMA number and the specific return address for that manufacturer's warehouse.

  2. The RMA number MUST be clearly written on the shipping label (do not write directly on the manufacturer's box).

  3. We highly recommend using a trackable shipping service and purchasing shipping insurance. Obsidian Forged is not responsible for return shipments lost or damaged in transit.

3. Non-Returnable Items

To maintain the integrity of our inventory, the following items are Final Sale and cannot be returned:

  • Mounted Tires & Wheels: Once a tire is mounted to a wheel, the wheel is considered "used" and cannot be returned. Please inspect wheels thoroughly before mounting.

  • Electrical Components: Electronic products (programmers, calibrators, etc.) are non-returnable once the seal is broken.

  • Special Orders: Custom-built components or "Special Order" items.

  • Clearance/Scratch & Dent: Items marked as clearance or discontinued.

  • Installed Parts: Any part that has been bolted on or installed is ineligible for return.

4. Shipping Errors & Defective Items

  • Shipping Errors: Inspect your shipment immediately. Discrepancies or incorrect items must be reported within 5 business days.

  • Defective Products: Items that are flawed out of the box are considered defective. We will assist you in coordinating with the manufacturer for a replacement or warranty claim.

  • Installation Costs: Obsidian Forged is not liable for 3rd party charges, including installation, labor, painting, or towing costs associated with a defective or incorrect part.

5. Refunds & Credits

  • Processing Time: Once your return is received and inspected at the warehouse, please allow up to 10 business days for us to process your credit.

  • Original Payment: Refunds will be issued to the original form of payment used at checkout.

  • Shipping Costs: Original shipping charges are non-refundable. The customer is responsible for the cost of return shipping unless the return is due to a verified shipping error on our part.

6. Damaged in Shipping

As noted in our Shipping Policy, damage must be reported within 48 hours. Credits for items damaged in transit are dependent on the carrier’s claim results.