Refund policy
Last Updated: June 19, 2026
At Obsidian Forged Auto Supply, we want customers to order the right part the first time. Because many products in our catalog are vehicle-specific, oversized, manufacturer-direct, or specialty aftermarket components, returns must follow a structured approval process.
All returns require prior authorization. Do not ship any product back without a Return Merchandise Authorization (RMA) from Obsidian Forged Auto Supply. Unauthorized returns may be refused.
Returns at a Glance
- Contact us for an RMA before shipping anything back.
- Submit return requests within 90 days of delivery.
- Items must be new, unused, uninstalled, complete, and in original packaging.
- The customer is responsible for return shipping costs in all cases.
- Non-defective returns (customer-remorse, wrong-fitment, no-longer-needed) may be subject to a 15% restocking fee. No restocking fee applies when Obsidian Forged Auto Supply shipped the wrong item, or the return is due to a verified defect or approved damage claim.
- Some items — including special-order, electrical, programmed, and installed products — may be non-returnable.
- For damaged, missing, or incorrect shipments, contact us promptly and keep all packaging.
- Return eligibility is also subject to applicable manufacturer and supplier return requirements, which may include shorter return windows, additional conditions, or no-return restrictions.
1. Return Window
Eligible return requests must be submitted within 90 days of delivery.
| Return Requirement | Details |
|---|---|
| Return Window | Return request must be submitted within 90 days of delivery |
| Condition | Product must be new, unused, and uninstalled |
| Packaging | Product must be in original manufacturer packaging |
| Completeness | All hardware, brackets, instructions, accessories, and included components must be returned |
| Authorization | An RMA must be issued before anything is shipped back |
| Inspection | Refund eligibility is determined after inspection |
Submitting a return request does not guarantee approval. The item must meet return eligibility requirements and manufacturer/supplier return rules.
Return eligibility is also subject to applicable manufacturer and supplier return requirements. Certain products may have shorter return windows, additional return conditions, supplier restocking fees, or no-return restrictions.
2. Return Eligibility
To qualify for return review, the product must meet all of the following conditions:
| Requirement | Eligible Condition |
|---|---|
| Unused | Product has not been used, driven on, powered on, programmed, or installed |
| Uninstalled | Product has not been mounted, bolted, wired, test-fitted, or modified |
| Complete | All parts, hardware, brackets, seals, wiring, instructions, and accessories are included |
| Original Packaging | Manufacturer box, labels, foam, wrapping, and internal packaging are intact when required |
| Resalable Condition | Product must be clean, undamaged, and suitable for resale |
| Return Authorization | An RMA must be issued before shipment |
Products must be returned in their original manufacturer packaging with all labels, protective materials, inserts, hardware, instructions, and accessories included. Manufacturer packaging must be clean, intact, and suitable for resale. Do not write on, tape directly to, or place shipping labels on the manufacturer’s product box; use a protective outer shipping carton when required.
“Test-fitted” includes mounting, bolting, attaching, wiring, installing a wheel on a hub, assembling components, or otherwise using the product in a way that affects its resalable condition or packaging.
Parts that show signs of installation, test-fitting, damage, modification, missing hardware, or repackaging may be denied or refunded at a reduced amount. Approval of a return request does not guarantee a full refund — final refund eligibility and any applicable deductions are determined after the returned product is received and inspected.
3. Non-Returnable Items
Some products are final sale or may be restricted by manufacturer, supplier, safety, electrical, freight, or specialty-order rules.
| Non-Returnable Item Type | Reason |
|---|---|
| Installed Parts | Once mounted, bolted, wired, or test-fitted, the item may no longer be returnable |
| Electrical Components | Wiring harnesses, switch systems, control modules, lighting electronics, and similar items may be restricted |
| Tuners / Programmers / Software | Opened, unlocked, programmed, or activated electronics are not returnable |
| Custom or Special-Order Items | Built-to-order, special-order, or non-stock items may be final sale |
| Mounted Wheels | Wheels are not returnable once tires have been mounted |
| Used or Damaged Items | Products showing wear, damage, scratches, modification, or missing components are not eligible |
| Freight Items | Oversized or palletized products may have return restrictions |
| Opened Kits | Kits with opened, missing, mixed, or incomplete components may be denied |
| Manufacturer-Restricted Products | Some brands or suppliers do not allow returns on certain items |
If return eligibility matters, contact support before placing the order.
4. Return Shipping
Obsidian Forged Auto Supply will issue a Return Merchandise Authorization (RMA) for approved returns. The customer is responsible for return shipping costs, including the cost of the return shipping label, in all cases.
| Shipping Requirement | Details |
|---|---|
| Use Tracking | Return shipment must include tracking |
| Insurance Recommended | Insurance is strongly recommended for high-value parts |
| Proper Packaging | Product must be packed securely to prevent damage |
| No Unauthorized Returns | Returns sent without an RMA may be refused |
| Damage In Transit | Customer is responsible for damage during return shipping unless otherwise stated in writing |
Do not write directly on manufacturer packaging, tape labels to finished surfaces, or return items without protective outer packaging when required.
5. Restocking Fees
Eligible returns that are not the result of an Obsidian Forged Auto Supply shipping error, a verified product defect, or an approved damage claim may be subject to a 15% restocking fee.
| Return Situation | Restocking Fee |
|---|---|
| Customer ordered the wrong item, no longer needs it, or did not verify fitment | 15% restocking fee applies |
| Obsidian Forged Auto Supply shipped the wrong item | No restocking fee |
| Verified product defect | No restocking fee |
| Approved shipping-damage claim | No restocking fee |
| Supplier requires a higher restocking fee | The supplier-required fee applies and will be disclosed before RMA approval |
| Refused delivery without authorization | Outbound shipping, return shipping, and a 15% restocking fee may apply |
Any applicable restocking fee or other deduction will be communicated during the RMA review process whenever possible.
6. Return Process
All returns must follow the approval process below.
| Step | Action |
|---|---|
| 1. Request Authorization | Contact support with your order number and return reason |
| 2. Provide Photos | Send clear photos of the product, packaging, labels, and all included components |
| 3. Eligibility Review | Obsidian Forged Auto Supply reviews the request against product and manufacturer rules |
| 4. RMA Issued | If approved, an RMA number and return shipping instructions are provided |
| 5. Inspection | Returned product is inspected by the warehouse, supplier, manufacturer, or return facility |
| 6. Refund Processing | Approved refunds are issued after inspection and approval |
Do not ship anything back until an RMA has been issued.
7. Refunds
Approved refunds are issued to the original payment method when possible.
| Refund Item | Details |
|---|---|
| Refund Method | Original payment method when available |
| Inspection Time | Usually requires inspection before refund approval |
| Processing Time | Refunds are typically processed within approximately 10 business days of the warehouse receiving the returned product |
| Bank Posting Time | May take additional time depending on bank or payment provider |
| Financing Orders | Refunds are handled according to the financing provider’s process |
Original shipping charges, outbound freight, return shipping, applicable restocking fees, and handling costs may be deducted when applicable.
Inspection and approval timing is determined by the warehouse, supplier, or manufacturer reviewing the returned product to verify and approve the return. Obsidian Forged Auto Supply does not control how long that inspection and approval process takes.
Obsidian Forged Auto Supply does not control bank, card issuer, PayPal, Cash App Pay, Affirm, Afterpay, Shop Pay, or other provider processing times after a refund has been issued.
8. Damaged, Missing, or Incorrect Shipments
If your order arrives damaged, missing items, or incorrect, contact Obsidian Forged Auto Supply as soon as possible.
| Claim Requirement | Details |
|---|---|
| Report Timing | Report damage, missing items, or wrong products within 48 hours when possible |
| Photos Required | Include product, packaging, labels, box, pallet, and damaged areas |
| Keep Packaging | Do not discard boxes, pallets, wrapping, or packing material |
| Do Not Install | Do not install damaged, incorrect, or incomplete products |
| Freight Deliveries | Note visible damage on the Bill of Lading before signing |
For freight shipments, inspect the pallet before signing. If there is visible damage, note it on the delivery paperwork before the driver leaves.
Failure to document freight damage at delivery may limit carrier claim options.
9. Wrong Fitment or Customer Ordering Error
If you ordered the wrong part, contact support immediately.
Returns for wrong fitment or customer ordering errors may be approved only if the item is eligible, new, unused, uninstalled, complete, and RMA-authorized.
| Situation | Possible Outcome |
|---|---|
| Wrong part ordered but unused | May qualify for return review |
| Product installed or test-fitted | Usually not returnable |
| Missing packaging or hardware | May be denied or refunded at reduced value |
| Special-order or restricted item | May be final sale |
Customers are responsible for verifying year, make, model, trim, engine, drivetrain, lift height, wheel specs, tire size, and modifications before ordering. Return shipping is the customer’s responsibility in all cases, and a 15% restocking fee applies per Section 5.
10. Exchanges
Direct exchanges may not always be available due to supplier, warehouse, manufacturer, and fulfillment rules.
In many cases, the original item must be returned and a new order must be placed for the correct product.
| Exchange Situation | How It Is Handled |
|---|---|
| Wrong fitment ordered | Return review first, then new order if eligible |
| Damaged item | Replacement may be arranged after claim review |
| Incorrect item shipped | Correct replacement may be arranged after verification |
| Different finish or version wanted | Return and new order may be required |
Do not place a replacement order unless you are sure the new part fits. Contact support first when fitment is uncertain.
11. Cancellations vs. Returns
Cancellation and return eligibility are not the same.
| Status | Policy |
|---|---|
| Order Not Processed | Cancellation may be possible |
| Order Processing | Cancellation may be limited |
| Order Packed or Submitted | Cancellation may not be available |
| Order Shipped | Must follow return policy |
| Freight or Special-Order Item | May be restricted or non-cancelable |
Contact support immediately if you need to cancel. A cancellation request is not approved until Obsidian Forged Auto Supply confirms it in writing.
12. Contact Returns Support
For return requests, damaged deliveries, incorrect shipments, or refund questions, contact Obsidian Forged Auto Supply.
| Contact Method | Details |
|---|---|
| Support@obsidianforgedautosupply.com | |
| Phone / Text | 469-407-7538 |
| Address | 200 E Quitman St, Alba, TX 75410, United States |
| Business Hours | Monday–Friday: 9am–5pm CST / Saturday: 9am–3pm CST |
Include your order number, product SKU, return reason, and photos when contacting support.