Frequently Asked Questions
Obsidian Forged Auto Supply helps truck, Jeep, SUV, and off-road buyers choose the right parts with clearer fitment guidance, technical support, and product-specific details before ordering.
Use this FAQ for common questions about fitment, ordering, shipping, returns, warranties, and support.
Fitment & Technical Support
How do I know if a part fits my vehicle?
Every product page should be reviewed for its listed fitment, exclusions, product notes, and manufacturer requirements before ordering.
Fitment can depend on more than year, make, and model.
| Fitment Factor | What To Check |
|---|---|
| Year / Make / Model | Confirm the exact vehicle application |
| Trim | Check packages like Rubicon, AT4, Denali, Tremor, Power Wagon, ZR2, Raptor, TRD Pro, and similar trims |
| Engine | Verify gas, diesel, EcoDiesel, HEMI, Duramax, Power Stroke, EcoBoost, or other engine-specific requirements |
| Drivetrain | Confirm 2WD, 4WD, AWD, solid axle, IFS, or axle-specific fitment |
| Cab / Bed | Review cab style, bed length, and wheelbase requirements |
| Current Mods | Account for lift kits, leveling kits, wheels, tires, bumpers, brakes, and suspension upgrades |
If your vehicle is modified, do not assume standard catalog fitment applies.
Can I get fitment help before I order?
Yes. Contact Obsidian Forged Auto Supply before ordering if you are unsure.
For the fastest review, send:
| Information Needed | Example |
|---|---|
| Year / Make / Model | 2021 Ford F-250 |
| Trim | Lariat, Platinum, Tremor, Rubicon, AT4, ZR2, etc. |
| Engine | 6.7 Power Stroke, 5.7 HEMI, 3.0 EcoDiesel, etc. |
| Drivetrain | 2WD, 4WD, AWD |
| Cab / Bed | Crew cab short bed, regular cab long bed, etc. |
| Current Lift Height | Stock, 2-inch level, 4-inch lift, 6-inch lift, etc. |
| Wheel Specs | Diameter, width, offset, backspacing, bolt pattern |
| Tire Size | 35x12.50R20, 37x13.50R17, 285/70R17, etc. |
| Existing Mods | Control arms, coilovers, bumpers, brake upgrades, axle swaps, trimming, or spacers |
Fitment support helps reduce ordering mistakes, but final fitment responsibility remains with the customer and installer.
Are your parts OEM or aftermarket?
Most products sold by Obsidian Forged Auto Supply are aftermarket performance parts unless a product is specifically labeled as OEM, Genuine OEM, or direct factory replacement.
| Term | Meaning |
|---|---|
| Aftermarket | Built by a brand other than the original vehicle manufacturer |
| Compatible With | Designed to work with listed vehicles or configurations |
| Direct Replacement | Intended to replace a factory-style component |
| Universal | May require measurement, modification, wiring, brackets, or fabrication |
| OEM / Genuine | Original equipment only when clearly stated on the product page |
Aftermarket parts may affect ride quality, clearance, alignment, handling, towing behavior, lighting performance, or service requirements.
Ordering & Payment
What payment methods do you accept?
Available payment methods may include major credit/debit cards and supported digital wallet or financing options at checkout.
| Payment Type | Examples |
|---|---|
| Credit / Debit Cards | Visa, Mastercard, American Express, Discover |
| Digital Wallets | Apple Pay, Google Pay, Shop Pay |
| Financing / Pay Over Time | Affirm, Klarna, Shop Pay Installments, or other available checkout providers |
| Other Checkout Options | Availability may vary by device, order total, provider approval, and customer eligibility |
Financing approval is handled by the payment provider, not Obsidian Forged Auto Supply.
Is my payment secure?
Yes. Payments are processed through secure checkout providers. Obsidian Forged Auto Supply does not store your full credit card information.
Can I cancel my order?
Contact us immediately if you need to cancel.
Orders may process quickly through supplier or warehouse fulfillment. Once an order has been processed, packed, shipped, or submitted to the manufacturer, cancellation may no longer be available.
If the order cannot be canceled, it must follow the applicable return policy.
Do you track live inventory?
No. Obsidian Forged Auto Supply does not display live warehouse quantities.
Availability can depend on supplier stock, warehouse location, manufacturer status, and fulfillment timing. If timing matters, contact support before ordering so availability can be checked when possible.
Shipping & Delivery
Is shipping free?
Obsidian Forged Auto Supply offers free ground shipping on eligible orders within the contiguous United States unless otherwise stated on the product page or checkout.
Some oversized, freight, remote-area, or special-order shipments may have additional requirements or restrictions.
How long does shipping take?
Shipping time depends on the product, supplier, warehouse location, carrier, and destination.
| Stage | What It Means |
|---|---|
| Processing | Order review, warehouse routing, and fulfillment setup |
| Handling | Picking, packing, palletizing, or freight preparation |
| Transit | Carrier movement from warehouse to delivery address |
| Delivery | Final drop-off, freight appointment, or residential delivery |
Large, oversized, or freight items may take longer than small parcel shipments.
Do you offer expedited shipping?
Expedited shipping may be available for certain products, depending on size, weight, warehouse location, and carrier options.
Oversized, heavy, freight, special-order, or manufacturer-direct items may not qualify for expedited shipping.
How are heavy or oversized items shipped?
Heavy and oversized items may ship by LTL freight.
This can include:
| Freight Requirement | What It Means |
|---|---|
| Palletized Shipment | Product ships secured on a pallet |
| Delivery Appointment | Carrier may contact you to schedule delivery |
| Residential Delivery | Extra coordination may be required |
| Liftgate Service | May be required if no forklift or loading dock is available |
| Inspection Required | Freight must be inspected before signing delivery paperwork |
For freight shipments, inspect the shipment before signing. If damage is visible, note it on the delivery paperwork before the driver leaves.
Do you ship to PO Boxes?
No. Most products require a physical shipping address.
Many parts are too large or heavy for PO Box delivery.
Returns & Damage Claims
What if my order arrives damaged?
Inspect the shipment immediately.
If damage is visible:
| Step | Action |
|---|---|
| 1 | Take clear photos of the box, pallet, label, product, and damaged area |
| 2 | Keep all packaging |
| 3 | For freight shipments, note damage on the Bill of Lading before signing |
| 4 | Contact support as soon as possible with your order number and photos |
Do not install damaged parts. Installation may affect the damage claim process.
What is your return policy?
Returns depend on the product, condition, manufacturer rules, and return eligibility.
In general, eligible returns must be:
| Requirement | Details |
|---|---|
| New | Product must be unused and uninstalled |
| Complete | All parts, hardware, instructions, and packaging must be included |
| Original Packaging | Product must be returned in manufacturer packaging when required |
| Approved First | Do not ship anything back without return authorization |
| Within Policy Window | Return timing depends on the applicable return policy |
Some products may be non-returnable, including special-order items, installed parts, electrical items, opened kits, custom-fit items, freight items, or manufacturer-restricted products.
Approved returns may be subject to restocking fees, return shipping costs, or original outbound freight deductions.
Can I return a part if I ordered the wrong fitment?
Possibly, but it depends on the product and manufacturer return rules.
The part must generally be new, uninstalled, complete, and return-authorized. If the product is non-returnable or manufacturer-restricted, it may not qualify.
Fitment should be verified before purchase.
Warranties
How do warranties work?
Warranty coverage is provided by the original manufacturer, not Obsidian Forged Auto Supply.
Obsidian Forged Auto Supply can help customers prepare and submit warranty documentation when a product may qualify for manufacturer review.
| Warranty Area | Notes |
|---|---|
| Manufacturer Defects | Coverage may apply to verified material or workmanship defects |
| Product Category | Coverage varies by brand, product, and use case |
| Installation | Some brands may require professional installation documentation |
| Wear Items | Bushings, joints, seals, coatings, and similar items may have limited or no coverage |
| Final Decision | The manufacturer determines approval, denial, replacement, repair, or credit |
Warranty approval is not guaranteed.
What information is needed for a warranty claim?
To start a warranty review, provide:
| Required Information | Details |
|---|---|
| Order Number | Your Obsidian Forged Auto Supply order number |
| Product Info | Brand, SKU, part number, and product name |
| Vehicle Info | Year, make, model, trim, engine, drivetrain, and modifications |
| Failure Description | What happened, when it happened, and how the part was being used |
| Photos / Videos | Clear images of the installed part, failure area, vehicle stance, and related damage |
| Install Records | Installer invoice, alignment sheet, torque record, or service records if available |
Do not discard, modify, or ship the product before receiving instructions.
Are labor, towing, or diagnostic costs covered?
Obsidian Forged Auto Supply does not cover secondary costs unless specifically required by the manufacturer’s written warranty policy.
This includes:
| Not Covered |
|---|
| Labor |
| Diagnostics |
| Towing |
| Alignment |
| Storage fees |
| Rental vehicles |
| Lost income |
| Downtime |
| Reinstallation |
| Secondary damage |
| Paint, coating, or refinishing |
Most manufacturer warranties apply to the product itself, not the cost to remove, diagnose, or reinstall it.
Contact Obsidian Forged Auto Supply
For order help, fitment questions, damage claims, warranty support, or product questions, contact us with your order number or vehicle details.
| Support Method | Details |
|---|---|
| Text / Phone | 469-407-7538 |
| Support@obsidianforgedautosupply.com | |
| Address | 200 E Quitman St, Alba, TX 75410 |
| Business Hours | Monday–Friday: 9am–5pm CST / Saturday: 9am–3pm CST |
For fitment support, include your vehicle specs before asking if a part fits. This prevents delays and reduces wrong-order risk.