Shipping Policy
Last Updated: June 19, 2026
Obsidian Forged Auto Supply ships truck, Jeep, SUV, off-road, suspension, steering, lighting, wheels, recovery, and performance parts through supplier, warehouse, distributor, manufacturer-direct, parcel, and freight fulfillment networks.
Because many aftermarket parts are oversized, heavy, vehicle-specific, or manufacturer-direct, shipping times and carrier methods may vary by product, warehouse location, supplier availability, destination, and carrier capacity.
By placing an order, you agree to the shipping, delivery, freight, inspection, damage, and address terms below.
1. Shipping Coverage
Obsidian Forged Auto Supply ships eligible orders within the contiguous United States unless otherwise stated on the product page or during checkout.
| Shipping Area | Policy |
|---|---|
| Contiguous United States | Eligible orders may qualify for standard ground or freight shipping |
| Alaska / Hawaii | Not available unless specifically approved in writing |
| International Shipping | Not available unless specifically approved in writing |
| PO Boxes | Not accepted for most products |
| APO / FPO Addresses | Not accepted |
| Freight-Restricted Areas | May require review before fulfillment |
A physical delivery address is required for most orders.
Some oversized, freight, remote-area, restricted, or manufacturer-direct items may require additional review before shipment.
2. Order Processing
Orders may begin processing after payment is captured and the order passes review.
Processing may include payment verification, fraud review, supplier routing, warehouse confirmation, product availability review, freight classification, and shipping label or carrier setup.
| Processing Factor | What It Means |
|---|---|
| Payment Review | Payment must be approved before fulfillment |
| Fraud Screening | High-risk or mismatched orders may require verification |
| Availability Check | Supplier or warehouse availability may need confirmation |
| Fitment Concern | Some orders may be reviewed if an obvious fitment issue is identified |
| Freight Setup | Oversized items may require palletizing or carrier scheduling |
| Manufacturer-Direct Fulfillment | Some items may ship directly from a brand, supplier, or distributor |
Orders placed before 12:00 PM CST may begin processing the same business day when available, but same-day processing is not guaranteed.
Orders placed after business hours, on weekends, or during holidays may begin processing the next business day.
3. Shipping Methods
Shipping method depends on product size, weight, supplier, carrier rules, warehouse location, and delivery address.
| Shipment Type | Typical Carrier / Method | Common Products |
|---|---|---|
| Small Parcel | UPS, FedEx, USPS, or similar carriers | Lighting, wiring, small hardware, accessories |
| Ground Parcel | UPS, FedEx, or similar carriers | Shocks, steps, steering parts, smaller kits |
| Oversized Parcel | Carrier-dependent | Larger boxed parts, bumpers, long components |
| LTL Freight | Less-than-truckload freight carrier | Lift kits, large suspension systems, wheels, heavy or palletized items |
| Manufacturer-Direct | Brand, distributor, or supplier fulfillment | Special-order or warehouse-routed products |
Carrier selection is determined by fulfillment requirements and may not be manually selectable for every product.
4. Shipping Rates
Obsidian Forged Auto Supply offers free standard ground shipping on eligible orders within the contiguous United States unless otherwise stated.
Some expedited, oversized, freight, remote-area, or special-handling shipments may have additional costs.
| Shipping Option | Availability | Notes |
|---|---|---|
| Standard Ground | Eligible orders | May be free when shown at checkout |
| 2-Day Shipping | Select eligible items | Availability depends on weight, warehouse, and carrier |
| Overnight Shipping | Select eligible items | Not available for many oversized or freight items |
| LTL Freight | Large or heavy items | May be included or quoted depending on product and destination |
| Remote-Area Delivery | Case-by-case | Additional carrier charges may apply |
Shipping charges shown at checkout are based on available carrier and fulfillment options.
If a shipping issue is discovered after checkout, Obsidian Forged Auto Supply may contact the customer before fulfillment.
5. Estimated Delivery Times
Delivery times are estimates, not guarantees.
| Stage | What Happens |
|---|---|
| Order Review | Payment, fraud, supplier, and fulfillment checks |
| Processing | Warehouse routing, picking, packing, or palletizing |
| Carrier Pickup | Package or freight shipment is handed to the carrier |
| Transit | Carrier moves shipment toward the destination |
| Final Delivery | Package is delivered or freight appointment is completed |
Transit time may be affected by:
| Delay Factor |
|---|
| Supplier availability |
| Warehouse location |
| Freight carrier scheduling |
| Weather |
| Holidays |
| Carrier delays |
| Remote delivery locations |
| Incorrect addresses |
| Oversized shipment requirements |
| Manufacturer lead times |
| Backorders |
Obsidian Forged Auto Supply is not responsible for carrier delays once a shipment has been released to the carrier.
6. Backorders & Lead Times
Some products may have manufacturer-specific lead times, supplier delays, or warehouse availability changes.
| Situation | What Happens |
|---|---|
| Item Available | Order moves into normal fulfillment |
| Item Backordered | Customer may be contacted with timing or options |
| Manufacturer Lead Time | Shipment may wait for manufacturer production or release |
| Supplier Issue | Order may be delayed, canceled, or substituted only with customer approval |
| Unavailable Item | Customer may receive refund or alternative option if available |
Obsidian Forged Auto Supply does not display live warehouse quantities. If availability or delivery timing matters, contact support before ordering.
7. LTL Freight Delivery
Large, heavy, oversized, or palletized products may ship by LTL freight.
Freight delivery is different from standard parcel delivery and requires customer attention at delivery.
| Freight Requirement | Details |
|---|---|
| Delivery Appointment | Carrier may call to schedule delivery |
| Adult Signature | Someone 18 or older may need to be present |
| Physical Address | Freight cannot deliver to PO Boxes |
| Truck Access | Delivery location must be accessible to a freight truck |
| Liftgate Service | May be used for residential deliveries when available |
| Curbside Delivery | Freight delivery may be curbside or driveway-level only |
| Inspection Required | Shipment must be inspected before signing |
Freight carriers generally do not carry products inside a home, garage, shop, or business unless special arrangements are made directly with the carrier.
8. Freight Inspection Rules
Inspect freight shipments before signing delivery paperwork.
If the pallet, box, shrink wrap, straps, or product shows damage, make a written note on the Bill of Lading or delivery receipt before the driver leaves.
| Freight Condition | What To Write |
|---|---|
| Visible Damage | “Damaged” with a short description |
| Torn Wrap / Crushed Box | “Packaging damaged” |
| Missing Boxes | “Short shipment / missing item” |
| Cannot Fully Inspect | “Subject to inspection” |
| Product Damage Found | Take photos immediately and contact support |
Signing for a freight shipment without damage notation may limit or prevent carrier claim approval.
Do not refuse a shipment unless Obsidian Forged Auto Supply instructs you to do so or the shipment is clearly destroyed. Refused shipments may create additional freight charges.
9. Damaged Shipments
Damage must be reported as soon as possible.
For the best claim outcome, report damage within 48 hours of delivery.
| Required Documentation | Details |
|---|---|
| Order Number | Your Obsidian Forged Auto Supply order number |
| Product Photos | Clear photos of the damaged item |
| Packaging Photos | Box, pallet, shrink wrap, labels, and all exterior damage |
| Carrier Paperwork | Bill of Lading or delivery receipt for freight shipments |
| Label Photos | Shipping labels, SKU labels, and part number labels |
| Full Shipment Photo | Show everything received together |
Do not install damaged parts. Installation may affect damage claim eligibility.
Keep all packaging until the claim is resolved.
10. Missing Items or Incorrect Shipments
If your order is missing parts or you received the wrong item, contact support immediately.
| Issue | What To Send |
|---|---|
| Missing Component | Photos of everything received, packaging, packing slip, and product labels |
| Wrong Item | Photos of the item, box label, SKU label, and order number |
| Partial Shipment | Tracking numbers received and list of missing items |
| Damaged Packaging | Photos before discarding anything |
Some orders may ship in multiple boxes or from multiple warehouses. A missing item may still be in transit under a separate tracking number.
Do not install incorrect or incomplete parts.
11. Address Accuracy
Customers are responsible for entering a correct shipping address at checkout.
| Address Issue | Possible Result |
|---|---|
| Wrong Address | Delay, reroute fee, return-to-sender, or lost shipment |
| Missing Apartment / Suite | Delivery failure or carrier hold |
| PO Box Entered | Order may be delayed or canceled |
| Freight-Inaccessible Location | Delivery may require alternate arrangements |
| Address Change After Shipment | Carrier fees and additional charges may apply |
If you need to update an address, contact support immediately.
Address changes are not guaranteed once an order enters processing or ships.
Carrier reroute fees, return shipping, reshipment costs, or address correction fees may be the customer’s responsibility.
12. Refused Deliveries
Do not refuse delivery unless instructed by Obsidian Forged Auto Supply or the shipment is clearly destroyed.
| Refusal Situation | Possible Outcome |
|---|---|
| Customer Refuses Shipment | Return freight and carrier fees may be deducted |
| Freight Refused Without Approval | Refund may be delayed or reduced |
| Wrong Address Refusal | Customer may be responsible for added costs |
| Damaged Shipment Refusal | Contact support immediately with photos and paperwork |
If a shipment is refused, return shipping, freight charges, carrier fees, storage fees, and handling costs may be deducted from any approved refund.
13. Lost or Stolen Packages
If tracking shows delivered but you cannot locate the package, contact the carrier and Obsidian Forged Auto Supply as soon as possible.
| Step | Action |
|---|---|
| 1 | Check around the property, porch, garage, mailbox area, office, or receiving dock |
| 2 | Ask household members, neighbors, front desk, or receiving staff |
| 3 | Review carrier tracking and delivery photo if available |
| 4 | Contact the carrier to start an investigation |
| 5 | Contact Obsidian Forged Auto Supply with the order number and tracking details |
Obsidian Forged Auto Supply is not responsible for theft after confirmed delivery, but we may assist with carrier investigation where possible.
14. Shipping Restrictions
Some products may have shipping restrictions due to size, weight, carrier limits, manufacturer rules, or legal requirements.
| Restricted Situation | Possible Result |
|---|---|
| Oversized Product | Freight shipment required |
| Heavy Product | Liftgate or freight appointment may be required |
| Hazardous or Regulated Item | Special shipping rules may apply |
| Manufacturer-Direct Item | Ships according to supplier process |
| Remote Destination | Additional charges or cancellation may apply |
| Non-Serviceable Address | Order may be canceled and refunded |
If a product cannot be shipped to the provided address, Obsidian Forged Auto Supply may contact the customer or cancel and refund the order.
15. Contact Shipping Support
For shipping questions, freight coordination, damaged shipments, missing items, or delivery issues, contact Obsidian Forged Auto Supply.
| Contact Method | Details |
|---|---|
| Support@obsidianforgedautosupply.com | |
| Phone / Text | 469-407-7538 |
| Address | 200 E Quitman St, Alba, TX 75410, United States |
| Business Hours | Monday–Friday: 9am–5pm CST / Saturday: 9am–3pm CST |
Include your order number, tracking number, delivery ZIP code, and photos when contacting support about shipping issues.