Return Policy
Last Updated: June 19, 2026
At Obsidian Forged Auto Supply, we want customers to order the right part the first time. Because many products in our catalog are vehicle-specific, oversized, manufacturer-direct, or specialty aftermarket components, returns must follow a structured approval process.
All returns require prior authorization. Do not ship any product back without written return instructions from Obsidian Forged Auto Supply.
1. Return Window
Eligible return requests must be submitted within 90 days of delivery.
| Return Requirement | Details |
|---|---|
| Return Window | Return request must be submitted within 90 days of delivery |
| Condition | Product must be new, unused, and uninstalled |
| Packaging | Product must be in original manufacturer packaging |
| Completeness | All hardware, brackets, instructions, accessories, and included components must be returned |
| Authorization | Return must be approved before anything is shipped back |
| Inspection | Refund eligibility is determined after inspection |
Submitting a return request does not guarantee approval. The item must meet return eligibility requirements and manufacturer/supplier return rules.
2. Return Eligibility
To qualify for return review, the product must meet all of the following conditions:
| Requirement | Eligible Condition |
|---|---|
| Unused | Product has not been used, driven on, powered on, programmed, or installed |
| Uninstalled | Product has not been mounted, bolted, wired, test-fitted, or modified |
| Complete | All parts, hardware, brackets, seals, wiring, instructions, and accessories are included |
| Original Packaging | Manufacturer box, labels, foam, wrapping, and internal packaging are intact when required |
| Resalable Condition | Product must be clean, undamaged, and suitable for resale |
| Return Authorization | Written return approval must be issued before shipment |
Parts that show signs of installation, test-fitting, damage, modification, missing hardware, or repackaging may be denied or refunded at a reduced amount.
3. Non-Returnable Items
Some products are final sale or may be restricted by manufacturer, supplier, safety, electrical, freight, or specialty-order rules.
| Non-Returnable Item Type | Reason |
|---|---|
| Installed Parts | Once mounted, bolted, wired, or test-fitted, the item may no longer be returnable |
| Electrical Components | Wiring harnesses, switch systems, control modules, lighting electronics, and similar items may be restricted |
| Tuners / Programmers / Software | Opened, unlocked, programmed, or activated electronics are not returnable |
| Custom or Special-Order Items | Built-to-order, special-order, or non-stock items may be final sale |
| Mounted Wheels | Wheels are not returnable once tires have been mounted |
| Used or Damaged Items | Products showing wear, damage, scratches, modification, or missing components are not eligible |
| Freight Items | Oversized or palletized products may have return restrictions |
| Opened Kits | Kits with opened, missing, mixed, or incomplete components may be denied |
| Manufacturer-Restricted Products | Some brands or suppliers do not allow returns on certain items |
If return eligibility matters, contact support before placing the order.
4. Restocking Fees
Approved returns may be subject to a restocking fee.
| Fee Type | Amount |
|---|---|
| Standard Restocking Fee | 15%–18% when applicable |
| Return Shipping | Customer responsibility unless the return is due to approved damage, wrong item, or verified fulfillment error |
| Original Outbound Freight | May be deducted when applicable |
| Inspection / Manufacturer Fees | May apply depending on brand or supplier policy |
Restocking fees help cover manufacturer return charges, inspection, handling, processing, and outbound freight costs that may not be refundable.
5. Return Shipping
Customers are responsible for return shipping costs unless Obsidian Forged Auto Supply confirms that the return is due to an approved fulfillment error, damaged shipment, or incorrect item.
| Shipping Requirement | Details |
|---|---|
| Use Tracking | Return shipment must include tracking |
| Insurance Recommended | Insurance is strongly recommended for high-value parts |
| Proper Packaging | Product must be packed securely to prevent damage |
| No Unauthorized Returns | Returns sent without authorization may be refused |
| Damage In Transit | Customer is responsible for damage during return shipping unless otherwise stated in writing |
Do not write directly on manufacturer packaging, tape labels to finished surfaces, or return items without protective outer packaging when required.
6. Return Process
All returns must follow the approval process below.
| Step | Action |
|---|---|
| 1. Request Authorization | Contact support with your order number and return reason |
| 2. Provide Photos | Send clear photos of the product, packaging, labels, and all included components |
| 3. Eligibility Review | Obsidian Forged Auto Supply reviews the request against product and manufacturer rules |
| 4. Return Instructions | If approved, return shipping instructions are provided |
| 5. Inspection | Returned product is inspected by the warehouse, supplier, manufacturer, or return facility |
| 6. Refund Processing | Approved refunds are issued after inspection and approval |
Do not ship anything back until return instructions are provided in writing.
7. Refunds
Approved refunds are issued to the original payment method when possible.
| Refund Item | Details |
|---|---|
| Refund Method | Original payment method when available |
| Inspection Time | Usually requires inspection before refund approval |
| Processing Time | Refund is processed after return approval |
| Bank Posting Time | May take additional time depending on bank or payment provider |
| Financing Orders | Refunds are handled according to the financing provider’s process |
Original shipping charges, outbound freight, return shipping, restocking fees, and handling costs may be deducted when applicable.
Obsidian Forged Auto Supply does not control bank, card issuer, PayPal, Cash App Pay, Affirm, Afterpay, Shop Pay, or other provider processing times after a refund has been issued.
8. Damaged, Missing, or Incorrect Shipments
If your order arrives damaged, missing items, or incorrect, contact Obsidian Forged Auto Supply as soon as possible.
| Claim Requirement | Details |
|---|---|
| Report Timing | Report damage, missing items, or wrong products within 48 hours when possible |
| Photos Required | Include product, packaging, labels, box, pallet, and damaged areas |
| Keep Packaging | Do not discard boxes, pallets, wrapping, or packing material |
| Do Not Install | Do not install damaged, incorrect, or incomplete products |
| Freight Deliveries | Note visible damage on the Bill of Lading before signing |
For freight shipments, inspect the pallet before signing. If there is visible damage, note it on the delivery paperwork before the driver leaves.
Failure to document freight damage at delivery may limit carrier claim options.
9. Wrong Fitment or Customer Ordering Error
If you ordered the wrong part, contact support immediately.
Returns for wrong fitment or customer ordering errors may be approved only if the item is eligible, new, unused, uninstalled, complete, and return-authorized.
| Situation | Possible Outcome |
|---|---|
| Wrong part ordered but unused | May qualify for return review |
| Product installed or test-fitted | Usually not returnable |
| Missing packaging or hardware | May be denied or refunded at reduced value |
| Special-order or restricted item | May be final sale |
| Fitment not verified before purchase | Customer may be responsible for return shipping and fees |
Customers are responsible for verifying year, make, model, trim, engine, drivetrain, lift height, wheel specs, tire size, and modifications before ordering.
10. Exchanges
Direct exchanges may not always be available due to supplier, warehouse, manufacturer, and fulfillment rules.
In many cases, the original item must be returned and a new order must be placed for the correct product.
| Exchange Situation | How It Is Handled |
|---|---|
| Wrong fitment ordered | Return review first, then new order if eligible |
| Damaged item | Replacement may be arranged after claim review |
| Incorrect item shipped | Correct replacement may be arranged after verification |
| Different finish or version wanted | Return and new order may be required |
Do not place a replacement order unless you are sure the new part fits. Contact support first when fitment is uncertain.
11. Cancellations vs. Returns
Cancellation and return eligibility are not the same.
| Status | Policy |
|---|---|
| Order Not Processed | Cancellation may be possible |
| Order Processing | Cancellation may be limited |
| Order Packed or Submitted | Cancellation may not be available |
| Order Shipped | Must follow return policy |
| Freight or Special-Order Item | May be restricted or non-cancelable |
Contact support immediately if you need to cancel. A cancellation request is not approved until Obsidian Forged Auto Supply confirms it in writing.
12. Contact Returns Support
For return requests, damaged deliveries, incorrect shipments, or refund questions, contact Obsidian Forged Auto Supply.
| Contact Method | Details |
|---|---|
| Support@obsidianforgedautosupply.com | |
| Phone / Text | 469-407-7538 |
| Address | 200 E Quitman St, Alba, TX 75410, United States |
| Business Hours | Monday–Friday: 9am–5pm CST / Saturday: 9am–3pm CST |
Include your order number, product SKU, return reason, and photos when contacting support.